This unique online course gives your employees the tools to strategically deal with aggressive people at a best practice level.
WHY your employees should take this course;
They will achieve increased confidence in managing challenging or aggressive behaviour, but more specifically:
Gain a better understanding of aggressive and violent behaviour and what causes it
Gain more self-awareness and learn what their own anger triggers are
Gain skills to defuse and deal with aggressive and violent behaviour
Learn how to report and investigate following incidents
Learn how to recover and unwind after an incident