Description
This unique online course gives your employees the tools to strategically deal with aggressive people at a best practice level.
WHY your employees should take this course;
They will achieve increased confidence in managing challenging or aggressive behaviour, but more specifically:
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Gain a better understanding of aggressive and violent behaviour and what causes it
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Gain more self-awareness and learn what their own anger triggers are
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Gain skills to defuse and deal with aggressive and violent behaviour
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Learn how to report and investigate following incidents
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Learn how to recover and unwind after an incident
