Dealing with challenging or aggressive clients

Dealing with challenging or aggressive clients

 Dealing with challenging or aggressive behaviour In some industries, including health, community and employment services, workers may be in contact with clients who are confused, unwell and/or under the influence of alcohol and drugs including ‘ice’ (Crystal Methamphetamine). Employees may be at risk of injury or harm from intimidating, frightening, threatening, offensive or physically dangerous people while [...]