LEGAL

LEGAL

Copyright and Restriction of Use:

The content of this site is copyright to TANDI or associated parties.

By subscribing to this site you agree not to copy any material from the site. Copying materials for personal notes or other personal education processes are excluded. Copying materials for any commercial purpose is strictly forbidden.

As a customer of TANDI you are permitted download information and copies of documents and retain them on computers used in your business for any legitimate or proper purpose of conducting your business.

You are not permitted to reproduce, republish, upload, transmit electronically or otherwise distribute any of the information or documents that you download from our website for the use by any third party.

You must not represent that any of the information and documents that you download using our service were created by your own resources, or those of a third party

Disclaimer

Every effort is made to ensure the accuracy of the information on this website, however TANDI makes no warranty with respect to the accuracy or completeness of the contents of this material and does not accept responsibility for material contained within or linked to this website nor does it assume any legal liability, whether direct or indirect, for the accuracy, comprehensiveness or usefulness of any information therein.

Training, courses and information are provided for general education purposes and any reliance you place on such information is at your own risk.
To the maximum extent permitted by applicable law, in no event shall TANDI and its employees, agents, consultants and its suppliers be liable for any loss or damage whatsoever, including special, incidental, indirect, or consequential loss or damage arising out of or in connection with the use of or reliance on the information contained here-in whether or not caused by any negligent act or omission.
TANDI’s polices including the Terms and Conditions of use are subject to change without notice. You must check the relevant part of this website for the current version of any policy.
We reserve the right at any time to amend, alter or withdraw any course, unit or module which is currently being offered, and to vary prices for modules, units or services.

Privacy Policy

Date: 8th March 2016

Background

TANDI (we, us, our) provides online training and compliance services to corporate and government customers across Australia. In providing these services, we collect, use and disclose personal information. Personal information means information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is either identified or reasonably identifiable.

We are committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose and otherwise handle personal information. It also tells you how you can ask to access and correct the personal information we hold about you or complain about a suspected privacy breach.

We are required to comply with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act). The APPs regulate the manner in which personal information is handled. We are also required to comply with more specific privacy legislation in some circumstances, such as applicable State and Territory health privacy legislation, the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).

What types of information do we collect?

2.1 Personal Information

The type of personal information that we collect and hold about you depends on the type of dealings that you have with us. If we need to identify you or verify your identity, we may collect your name, gender, date of birth, driver’s licence and/or passport details, student ID number, username, password, security question and answer. If we need to communicate with you, we may collect your email, residential and postal addresses and telephone numbers. If you apply to enrol in a training course or otherwise access our services, we may collect details of your employment and employer (or, if you are a contractor, your head contractor), training and compliance history, qualifications, banking and payment details.

To help us improve our services, we may collect your responses to surveys and details about how, when and why you access our services.

If you apply for a job with us, we will collect the information you include in your application.

2.2 Sensitive information

Sensitive information is personal information such as health information and information about racial or ethnic origin that is generally afforded a higher level of privacy protection.

We only collect sensitive information where it is reasonably necessary for our business functions and you have consented, or we are required to do so by law.

2.3 Information other than personal information (“non-personal information”)

When you visit our website, some of the information that is collected about your visit is not personal information, because it does not reveal your identity. We use this information to help us improve our services. We may aggregate this information for our own statistical purposes. Provided that it remains anonymous, we may disclose that aggregated information to third parties or publish it for marketing or research purposes.

Site Visit Information

We may record your server address, the date, time and duration of your visit, search terms you used, the pages you viewed, any documents you downloaded and the type of device, browser and operating system you used.

3.1 Cookies

We use technologies on the Site to collect information that helps us improve your online experience. In our Cookie Policy, we refer to these technologies, which include cookies, pixels, web beacons, and gifs, collectively as “cookies.” This policy explains the different types of cookies used on the Site and how you can control them. We may change the Cookie Policy at any time. Please take a look at the “Last Revised” date to see when the Cookie Policy was last revised. Any changes in the Cookie Policy will become effective when we make the revised Cookie Policy available on or through the Site.

By using the Site, you agree that we can store and access cookies as described in this policy.

For more information about our use of cookies, see our Cookie Policy.

How do we collect personal information?

4.1 Methods of collection

We will collect personal information by lawful and fair means as required by the current Privacy Act. We will also collect personal information directly from you where this is reasonable and practicable. We collect personal information in a number of ways, including: directly from you in person, over the phone, through written communications (either on paper or electronic) or by you completing forms or answering questions on our websites; from third parties, including your employer, (or, if you are a contractor, your head contractor), direct marketing database providers, government agencies, our related companies and your authorised representatives;
from our own records of your use of our services.

4.2 Collection notices

Where we collect personal information directly from you, we will take reasonable steps to notify you of certain matters in a collection notice. We will do this at or before the time of collection, or as soon as practicable afterwards.

Collection notices provide more specific information than this Privacy Policy in relation to particular collections of personal information. The terms of this Privacy Policy are subject to any specific provisions contained in collection notices and in the terms and conditions of particular offers, products and services. We encourage you to read those provisions carefully.

Where we collect information about you from your authorised representative, we will take reasonable steps to make sure that you are made aware of the collection.

If you provide to us personal information about someone else (as their authorised representative), we rely on you to inform them that you are providing their personal information to us and to advise them that we can be contacted for further information.

Why do we collect, hold, use and disclose your personal information?

5.1 General

The main purposes for which we collect, hold, use and disclose personal information are:

to identify you and verify your identity;
to communicate with you about our services;
to provide our services to you, including:

facilitating your enrollment in online training;
facilitating your access to online training materials;

verifying and validating your compliance history;

facilitating your communications with others via our website;
obtaining payment for our services;
for purposes required or authorised by or under law;

to help us improve our services;
for any other purposes that you have consented to.

5.2 Direct marketing

Where we have your express or implied consent, or where we are otherwise permitted by law, we may use your personal information to send you information about the services we offer, as well as other information. We may send this information by mail, email, SMS and telephone.

Opting Out

You can opt out of receiving these communications at any time, in the following ways:

if you have an online account via our website, you can update your communications preferences by logging in to your account and following the instructions on our website;
contact us (see section 10 below) and tell us;
use the unsubscribe facility that we include in our commercial electronic messages (i.e., email or SMS) to opt out of receiving those messages.

To whom do we disclose your personal information?

We may disclose your personal information to any of the organisations that we deal with in the ordinary administration of our business for the purposes set out in section 4 above, including:

your employer, your manager, (or, if you are a contractor, your head contractor);
financial institutions;
our service delivery partners, including:

information technology service providers (including cloud services providers);

mailing houses, postal, freight and courier service providers;

printers and distributors of client communications;

external business advisers (such as recruitment advisers, auditors and lawyers).
In each case, we may disclose personal information to the service provider and the service provider may in turn provide us with personal information collected from you.

We may de-identify and aggregate the personal information of you and others for our own statistical purposes. Provided that it remains permanently de-identified, we may disclose that aggregated information to third parties or publish it for marketing or research purposes.

If you apply for a job with us, we may discuss your application with your nominated referees.

If you have an online account via our website, you can access and change your privacy settings by logging in to your account and following the instructions on our website. Depending on the privacy settings that you chose, some of the personal information in your user profile may be disclosed to other users.

If you post comments or otherwise communicate publicly with other users via our website, any information about yourself that you include in the communication may be stored on the website and accessed by other users. For this reason, we encourage you to use discretion when deciding whether to post any information that can be used to identify you.

Cross border disclosure of personal information

It is our current policy not to disclose personal information to third parties located overseas.

If we change our policy at some time in the future, we will comply with the requirements of the Privacy Act that apply to cross border disclosures of personal information and this Privacy Policy will be amended accordingly.

Data quality and security

9.1 General

We hold personal information in a number of ways, including in electronic databases, email contact lists, and in paper files held in secure premises. Paper files may also be archived offsite in secure facilities. We take reasonable steps to:

make sure that the personal information that we collect, use and disclose is accurate, up to date and complete and (in the case of use and disclosure) relevant;
protect the personal information that we hold from misuse, interference and loss and from unauthorised access, modification or disclosure;
destroy or permanently de-identify personal information that is no longer needed for any purpose that is permitted by the APPs.

The steps we take to secure the personal information we hold include ICT security (such as encryption, firewalls, anti-virus software and login and password protection), secure office access, personnel security and training and workplace policies.

9.2 Payment Security

We process payments using PayPal, Stripe and other online technologies. All transactions processed by us meet industry security standards to ensure payment details are protected.

9.3 Website Security

We strive to protect the personal information and privacy of users of our website, we cannot guarantee the security of any information that you disclose online and you disclose that information at your own risk. If you are concerned about sending your information over the internet, you can contact us by telephone or post

You can also help to protect the privacy of your personal information by maintaining the confidentiality of your account (including your password), and by ensuring that you log out of your account on our website when you have finished using it. In addition, if you become aware of any security breach, please let us know as soon as possible.

How can you access and correct your personal information?

You can request access to the personal information that we hold about you and request corrections by contacting our Privacy Officer (see details below).

If you have an online account via our website, you can access and change some of your personal information by logging in to your account and following the instructions on our website.

Complaints

If you have a complaint about how we have handled your personal information, please contact our Privacy Officer (see details below).

Our Privacy Officer will endeavour in the first instance to deal with your complaint and take any steps necessary to resolve the matter within a week.

If your complaint can’t be resolved at first instance, we will ask you to complete a Privacy Complaint Form.

We will endeavour to acknowledge receipt of the Privacy Complaint Form within 5 business days of receiving it and to complete our investigation into your complaint in a timely manner.

In most cases, we expect that complaints will be investigated and a response provided within 30 days of receipt of the Privacy Complaint Form. If our investigation may take longer, we will let you know.

If you are unhappy with our response, you can refer your complaint to theOffice of the Australian Information Commissioner or, in some instances, other regulatory bodies, such as the Australian Communications and Media Authority.

Further information

Please contact us if you have any queries about the personal information that we hold about you or the way we handle that personal information. Our contact details for privacy queries are set out below.

Privacy Officer
TANDI
Mail: P.O. Box388N, North Cairns 4870 Australia
Email: For online inquiries go to contact form
Telephone: +61 7 4050 3810

Changes to this Policy

We may amend this Privacy Policy from time to time. The current version will be posted on our website and a copy may be obtained from our Privacy Officer.

Cookie Policy

We use technologies on the Site to collect information that helps us improve your online experience. In this Cookie Policy, we refer to these technologies, which include cookies, pixels, web beacons, and gifs, collectively as “cookies.” This policy explains the different types of cookies used on the Site and how you can control them. We may change this Cookie Policy at any time. Please take a look at the “Last Revised” legend above to see when this Cookie Policy was last revised. Any changes in this Cookie Policy will become effective when we make the revised Cookie Policy available on or through the Site.

By using the Site, you agree that we can store and access cookies as described in this policy.

We hope that this policy helps you understand, and feel more confident about, our use of cookies. If you have any further queries, please contact us.

What is a cookie?

Cookies are small text files that are stored on your computer or mobile device. They are widely used in order to make websites work, or work in a better, more efficient way. They can do this because websites can read and write these files, enabling them to recognise your device and remember important information that will make your use of a website more convenient (e.g., by remembering your user preferences).

What cookies do we use?

Below we briefly describe the different types of cookies we may use on our website.

Essential Cookies. These cookies are essential to our website in order to enable you to move around it and to use its features. Without these absolutely necessary cookies, we may not be able to provide certain services or features and our website will not perform as smoothly for you as we would like.

Performance Cookies. Performance cookies, which are sometimes called analytics cookies, collect information about your use of this Site. They collect aggregated data of users (which is anonymous) and enable us to improve how the website works. For example, performance cookies show us which are the most frequently visited pages on the website, allow us to see the overall patterns of usage on our website, help us record any difficulties you have with our website and show us whether our advertising is effective or not.

Functionality Cookies. In some circumstances, we may use functionality cookies. Functionality cookies allow us to remember the choices you make on our Site and to provide enhanced and more personalized features, such as customising a certain webpage, remembering if we have asked you to participate in a promotion and for other services you request, like watching a video or commenting on a blog. All of these features help us to improve your visit to our website. The information these cookies collect may be made anonymous in your browser.

Flash Cookies (also known as Advertising Cookies or Targeting Cookies). These cookies are used to deliver adverts that are more relevant to you and your interests. To improve your user experience, Local Shared Objects (commonly known as “Flash cookies”) are employed to provide functions such as remembering your settings and preferences.

We may, in certain situations, use Adobe Flash Player to deliver special content, such as video clips or animation. Flash cookies are stored on your device, but they are managed through an interface different from the one provided by your web browser. This means it is not possible to manage Flash cookies at the browser level, in the same way you would manage cookies. Instead, you can access your Flash management tools from Adobe’s website directly. The Adobe website provides comprehensive information on how to delete or disable Flash cookies see for further information. Please be aware that if you disable or reject Flash cookies for this Site, you may not be able to access certain features, such as video content or services that require you to sign in.

How do we use cookies?

Google Analytics Demographics & Interest Reporting. This website uses cookies to facilitate the sampled reporting of demographics and interests of its visitors within Google Analytics, which may allow us to collect information such as age, gender and interests. This will allow us to better understand the Users that visit our Site and identify how we can improve user experience and interaction.

This feature is based on Display Advertising (e.g., Google Analytics Demographics and Interest Reporting). Using the Ads Settings, visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.

This data is used to provide better services and more relevant content to our users based on demographic and interest data. You can opt out of this feature by downloading the Google Analytics Opt Out browser add-on.

Remarketing. We also use Remarketing with Google Analytics to advertise online including the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Display Network (GDN). As always, we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other third party remarketing system.

We and our third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to:

Inform, optimize, and serve ads based on your past visits to our website; and
Find out how ad impressions, ad services, and your interactions with these ad impressions and ad services are related to visits to our site.
You may opt out of Google’s use of cookies by visiting the Ads Preferences Manager. Also, you can opt out of other third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

We implement Google Analytics, a web analytics service provided by Google to support Google features such as Display Advertising (e.g. Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration or Google Analytics Demographics and Interest Reporting) to help us understand our website visitors better. You can prevent your data from being collected by installing the Google Analytics Opt Out add-on.

Refund Policy

You can ask for a replacement or full or partial refund if the problem with the product is major.

This is when:

it has a problem that would have stopped someone from buying it if they’d known about it
it is substantially unfit for its purpose and can’t easily be fixed within a reasonable time
it does not meet the specific purpose you asked for and cannot easily be fixed within a reasonable time
it creates an unsafe situation.

If the problem is not major, we will fix it within a reasonable time. If the problem cannot be fixed, we view it as a major problem.

Note: We are not required to provide a refund if you change your mind about the services you asked for.