How to purchase TANDI products
Simply go to our Pricing page and select the amount of user licenses you require for your organization. If you need more simply purchase additional user licenses and this will be added to your existing account.
How to start my training
Once you have completed a Lesson you will see the grey circle next to the lesson turn green.
See below example
How to allocate training
Please go to my account and then on the left hand side of your screen will be another menu bar. Click on Assign Training to allocate training to an employee. Then type in first name of employee, last name, email and then click add Users. If you wish to add multiple employees click the add more button. If you prefer to import your entire current staff list then this can be done using the import CSV. There is an example of how your csv documents should look like on the Assign Training page. All you need to do to import all your team is 3 columns with first name, Last name, email and saved in CSV.
Once you have added users they will be displayed under “Enrolled User Details”.
When you Enrol a user you will see towards the top of the page how many registration you have left. If you are running low or need to add more users then simply top up your account via the Pricing Page.
See below for a screen shot of the Assign Training page
Once you have added a user an email will automatically be sent to this team member advising them of their username and password so that they can access their TANDI training. See below for the email example.
How to allocate a TANDI administrator
Please go to my account and then on the left hand side of your screen will be another menu bar.
Firstly you will need to Assign training to this user. See tutorial on this.
Then under ADMINISTRATORS Click on ASSIGN ADMINISTRATOR .
Select which training “group” then tick the box on the left hand side of the user you wish to become a TANDI administrator.
Select the box “MAKE GROUP ADMINISTRATOR”.
This icon will be displayed next to the users name that are administrators.
You can search for the user using the Search box or using the sort feature at the top of each menu.
You can also stop this person being a TANDI administrator by selecting the user and then clicking “Remove as group administrator”.
Below is a screen shot of the “ASSIGN ADMINISTRATOR” function.
How to use reporting
In the first drop down menu select the package you purchased. In the second drop down select the course you want data for, then simply select “get” employee list. This will list all the employees you enrolled.
The free text columns are for you to add anything you wish such as cost code, country etc. Once you have named a column or row don’t forget to click the save button.
You can sort rows, drop columns.
The dates listed under the modules is the date the employee completed the training.
You can export your data to csv to use the functions of excel.
Below is an example of the reporting.
How to use resource page
The Resource Page gives you and your entire team access to important HR and WHS Links as well as numerous Safety Documents, HR Tools and also TANDI Document Control Which lists when we update anything in the training.
All documents and Tools can be downloaded for your use only (see disclosure on page).
All our documents have been scanned with Antivirus, Anti Spam Software. before uploading.
How to change payment method
How to change account details such as Email, Name or Password.
Simply goto My Account Page. You will see several tabs. Click Account details Tab were you can alter Name, Email or Password.
Frequently Asked Questions
What training modules are included in the standard package?
We cover many Industries in our training. We work with Industry experts to build our products.
If your Industry is not covered please contact us.
Below is a list of what is in our standard package
What training completion report do I get?
At the end of every course you and your Employer will get a declaration listing you have read and understood the topics within the training. Please see an example report below.
If you answered no to anything on the report you will need to contact your manager or supervisor immediately.
If you answered NO to any item within the declaration your supervisor or manager will also be notified.
Is TANDI Employee Inductions suitable for existing workers?
Yes, TANDI is a great tool for reminding or informing existing workers of what the organisation’s expectations are.
Having troubles logging in?
We have found the most common problem is your browser is blocking cookies.
In chrome on the right hand side next to the favorites star, go to settings,click show advanced setting at the bottom of the screen, click content settings under privacy, under Cookies click “Allow local data to be set”.
In Safari, open Safari, At the top of page is the word Safari, Click preferences, Go to Privacy tab, go to Cookies, select iether “Allow from websites I visit” or “Always Allow”.
Any problems please do not hesitate to contact us.
Fault using Microsoft Edge
We have found the most common problem is your browser flash player is not turned on. Read here to fix.
Although we have no other complaints I had a problem using Edge on a High resolution gaming laptop. The fault was the resolution was to high. To rectify It is easier to use another browser.
Fault using Google Chrome
If you are using Google Chrome please try the following.
- Open Chrome.
- In the address bar at the top, type
chrome://pluginsand press Enter.
- Click Details.
- Scroll down to “Adobe Flash Player.”
- Under “Type: PPAPI,” click Enable/disable.
I have also tried to disable completely and this has worked.
Estimated time to complete training modules
These figures are the approximation times to complete our comprehensive staff training modules.
|Module Name||Approximate duration|
|HR Policies and procedures part 1||40 minutes|
|HR Policies and procedures part 2||30 minutes|
|WHS Module part 1||25 minutes|
|WHS Module part 2||30 minutes|
|Cleaners and Housekeeping||20 minutes|
|Hospitality Services||25 minutes|
|Health and Community Services||40 minutes|
|Kitchen and Catering||25 minutes|
Can I add additional Packs
Do I need audio to do the training?
No, you do not need to have audio to complete the TANDI induction. We ensure that all activities are accessible without sound, however the experience is best done with sound if possible.
What devices can I use?
It is recommended that a desktop computer or Laptop is used as a small mobile devices may run slow.
Why is my training stating that I have not completed?
To get training to turn green or to get “completed” displayed EVERY slide within the training module must be completed. In some of the modules you can skip some information but this is taken into account. Please contact our friendly team for any assistance.
Having trouble viewing our training?
TANDI highly recommend the use of Desktop or Laptop computers to view the training. Small devices lack the memory resources.
TANDI training can be viewed by DEVICES using FLASH or HTML5 .
Many of the problems we have uncounted have been rectified by using a laptop or desktop computer. Using or Installing another browser or APP such as Firefox often rectifies most issues. Updating to the latest browser version also rectifies many problems as well. An out of date flash player can also cause viewing issues, so please go to “test my flash” at Adobe.and they have a list of devices to test. HTML5 is used on most mobile devices.
Download latest adobe flash player at https://get.adobe.com/flashplayer/
There are so many devices that each device can have different problems. So rather that you getting frustrated trying to find a solution you can use our live chat (located at the bottom left of your screen) and we can see all what Browser version, device and platform you are using (we cannot see your phone contents) or you can contact us with the details of your device and what app/software /browser you are trying to launch our training from and we will do our best to solve the issue.
Please contact us or preferably user the live chat popup box in the bottom left hand corner of your screen.
What resources can I access and download?
Safety Documents and Templates
Safe Work Procedures Template
This practical template will help you produce a safe work procedure for job tasks and may assist you in relation to your overall Work Health and Safety Management.
Risk Priority Chart
The Risk Priority Chart is a way of ranking risks in terms of their priorities, based on the principle that a risk has two primary dimensions:
• Likelihood (how likely is an event to occur) and:
• Consequences: (level of impact if the event occur based on critical factors such as health, human life and cost)
Tool Box Talk Meetings
Toolbox Talks are an excellent way of allowing open consultation within any business structure and a practical way to raise workers’ awareness of specific safety issues.
This document contains instructions, a meeting form template and a long list of common topics for consideration.
WHS Meetings and Minutes Form
Every business should have regular and documented safety meetings
The form includes WHS Meeting Objectives, Aims and Suggested Discussion Topics
Establishing Fire and Evacuation Procedures Specific to your business
A simple but effective checklist to help you be compliant with the legal duty to establish Fire and Evacuation Procedures for your workplace
Building Evacuation Template
Having an evacuation map is not just a good idea, it’s required by law and must be in a specific format. Use this Building Evacuation Template and create your own.
Emergency Contact numbers list
A great template to display common emergency contact details in your workplace
Employee Medical Log
A form to log details of any medical treatment administered
Risk Management Form
Once you have identified a risk at the workplace, you need to action it. This form will make simple work out the process and help you towards legal compliance.
Risk Management Poster
This poster explains the ‘’Hierarchy of Control’, which is a list of control measures, in priority order, that must be used when you have identified hazards in your workplace.
How to write a killer job advert
Learn how to get your job advertisement noticed by your ideal candidates among a tsunami of information. ‘How to write a killer job advert’ is an informative guide & template, providing you with key points to communicate as well as layout and highlight options.
Fair dismissal – info sheet
This information sheet outlines a basic dismissal process that is; compliant with relevant legislation and in accordance with the principles of natural justice, based on current best practice and procedural fairness
Employee Satisfaction Survey
Most of us have participated in an Employee Satisfaction Survey, but have you ever conducted one? This template will assist you in the process of engaging and retaining valued staff.
150+ Sample Interview Questions
This categorised list of interview questions are designed to probe for answers describing the personality profile and skill level that will “fit” within your work environment.
Workforce Planning Document
This template provides you with a tool for collecting information and structuring a workforce plan. It also highlights the types of information you need to include for decision making.
A training register keeps record of attendance in one place, allowing you to confirm staff have received the required training, license expiry dates and upcoming training dates
Reference Check Form – Entry Level Personnel
This Reference Check Template provides a comprehensive set of structured questions designed to acquire an accurate detailed picture of a candidates past performance, skills and abilities
Reference Check – Management
This Reference Check Template is suitable for senior and management personnel and includes behavioural questions designed to acquire an accurate picture of your prospective new employees’ past performance, skills and abilities
Recruitment Process Check List
The Recruitment Process Check List is designed to streamline your recruitment process, producing a consistent, efficient and detailed process from start to finish, every time.
Disciplinary action procedures – Step by step
By using an organised, step-by-step approach and guidance notes, you will be able to navigate around this minefield with the comfort of knowing that you have covered the issues that often cause disputes and expensive legal action.
Is my Information safe?
TANDI Uses as SSL Certificate. SSL Certificates are small data files that digitally bind a cryptographic key to an organization’s details. When installed on a web server, it activates the padlock and the https protocol (over port 443) and allows secure connections from a web server to a browser.
At TANDI we do our best to keep your information safe, we also use the latest website Security that secures against Brute force protection, File change detection, 404 Detection and Malware. We also have Strong password enforcement, Auto Lock outs of bad users and IP’s. Plus we change our Salts and keys often (salts are a random string of data that hashes the security keys) . On top of this our system administrators do daily checks on our servers and Site for file tampering and malware scans.
If you have any concern please do not hesitate to contact us.
Where is my declaration ?
Declarations are available in your “My declarations” tab located in your account.
TANDI updated the declaration system on the 25/7/2017. Any declaration forms submitted prior to this will need to be retrieved by a TANDi administrator. Please contact us here.
What email does the employee get when I Enroll them?
|G’day “name” and welcome to the TANDI community.
You now have access to the TANDI EMPLOYEE INDUCTION PACK, where you will see the entire TANDI employee induction course library
Your email and login details are: “name”
ALL inductees should complete the TANDI Tutorial – Training Lesson as a first step.
If you are directed to undertake any of the Safe Work Practice modules, you should complete both part 1 and part 2 of the Workplace Health and Safety module first.
Note, we highly recommend that induction training not be completed on a small mobile device (such as mobile phones). For more information about devices and browsers, please visit our Support Page at https://tandi.com.au/support/
Please feel free to provide feedback and recommendations.
Thankyou from the TANDI team.
Clik here to login
Can I register without an email adress?
Sorry the answer is no.
Everyone needs to receive a password to allow registering and for changing passwords etc.
Because a password could be a common password this user uses for other external accounts it is important, for security reasons, that all passwords can not be seen or entered by a third party, for the exception of the TANDI administrator.
We have many end users that previously had no email address because a phone is required to register with most email hosting companies.
To date (and as far as we know now) the following providers do not require a secondary email or phone number to confirm account.
Why Is the training running really slow?
Most of the time it is due to using Chrome. Try using Internet Explorer or Firefox.
If this is not the fault it could be due to your internet speed. Some training modules are over 80MB in size.
We do most of our scheduled maintenance outside normal trading hours however you might have logged in as we are doing this.
If a large volume of people start training at the same time it will slow. This is rare as we monitor server resources 24/7.
Still having troubles? Contact us.
Can I use another computer or browser to resume training?
If you stop a training module you can resume were you left of.
You can also use another computer or another browser and our system will remember were you were up to with training.
This information is not generally not stored as a flash Cookie.
Contact us here, use the small window live chat at the bottom left of your screen or submit feedback to the right of your screen.
Copyright and Restriction of Use
The content of this site is copyright to TANDI or associated parties.
By subscribing to this site you agree not to copy any material from the site. Copying materials for personal notes or other personal education processes are excluded. Copying materials for any commercial purpose is strictly forbidden.
As a customer of TANDI you are permitted download information and copies of documents and retain them on computers used in your business for any legitimate or proper purpose of conducting your business.
You are not permitted to reproduce, republish, upload, transmit electronically or otherwise distribute any of the information or documents that you download from our website for the use by any third party.
You must not represent that any of the information and documents that you download using our service were created by your own resources, or those of a third party
Every effort is made to ensure the accuracy of the information on this website, however TANDI makes no warranty with respect to the accuracy or completeness of the contents of this material and does not accept responsibility for material contained within or linked to this website nor does it assume any legal liability, whether direct or indirect, for the accuracy, comprehensiveness or usefulness of any information therein.
Training, courses and information are provided for general education purposes and any reliance you place on such information is at your own risk.
To the maximum extent permitted by applicable law, in no event shall TANDI and its employees, agents, consultants and its suppliers be liable for any loss or damage whatsoever, including special, incidental, indirect, or consequential loss or damage arising out of or in connection with the use of or reliance on the information contained here-in whether or not caused by any negligent act or omission.
TANDI’s polices including the Terms and Conditions of use are subject to change without notice. You must check the relevant part of this website for the current version of any policy.
We reserve the right at any time to amend, alter or withdraw any course, unit or module which is currently being offered, and to vary prices for modules, units or services.
Date: 8th March 2016
TANDI (we, us, our) provides online training and compliance services to corporate and government customers across Australia. In providing these services, we collect, use and disclose personal information. Personal information means information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is either identified or reasonably identifiable.
We are required to comply with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act). The APPs regulate the manner in which personal information is handled. We are also required to comply with more specific privacy legislation in some circumstances, such as applicable State and Territory health privacy legislation, the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).
- What types of information do we collect?
2.1 Personal Information
The type of personal information that we collect and hold about you depends on the type of dealings that you have with us. If we need to identify you or verify your identity, we may collect your name, gender, date of birth, driver’s licence and/or passport details, student ID number, username, password, security question and answer. If we need to communicate with you, we may collect your email, residential and postal addresses and telephone numbers. If you apply to enrol in a training course or otherwise access our services, we may collect details of your employment and employer (or, if you are a contractor, your head contractor), training and compliance history, qualifications, banking and payment details.
To help us improve our services, we may collect your responses to surveys and details about how, when and why you access our services.
If you apply for a job with us, we will collect the information you include in your application.
2.2 Sensitive information
Sensitive information is personal information such as health information and information about racial or ethnic origin that is generally afforded a higher level of privacy protection.
We only collect sensitive information where it is reasonably necessary for our business functions and you have consented, or we are required to do so by law.
2.3 Information other than personal information (“non-personal information”)
When you visit our website, some of the information that is collected about your visit is not personal information, because it does not reveal your identity. We use this information to help us improve our services. We may aggregate this information for our own statistical purposes. Provided that it remains anonymous, we may disclose that aggregated information to third parties or publish it for marketing or research purposes.
- Site Visit Information
We may record your server address, the date, time and duration of your visit, search terms you used, the pages you viewed, any documents you downloaded and the type of device, browser and operating system you used.
By using the Site, you agree that we can store and access cookies as described in this policy.
- How do we collect personal information?
4.1 Methods of collection
We will collect personal information by lawful and fair means as required by the current Privacy Act. We will also collect personal information directly from you where this is reasonable and practicable. We collect personal information in a number of ways, including: directly from you in person, over the phone, through written communications (either on paper or electronic) or by you completing forms or answering questions on our websites; from third parties, including your employer, (or, if you are a contractor, your head contractor), direct marketing database providers, government agencies, our related companies and your authorised representatives;
from our own records of your use of our services.
4.2 Collection notices
Where we collect personal information directly from you, we will take reasonable steps to notify you of certain matters in a collection notice. We will do this at or before the time of collection, or as soon as practicable afterwards.
Where we collect information about you from your authorised representative, we will take reasonable steps to make sure that you are made aware of the collection.
If you provide to us personal information about someone else (as their authorised representative), we rely on you to inform them that you are providing their personal information to us and to advise them that we can be contacted for further information.
- Why do we collect, hold, use and disclose your personal information?
The main purposes for which we collect, hold, use and disclose personal information are:
- to identify you and verify your identity;
- to communicate with you about our services;
- to provide our services to you, including:
- facilitating your enrolment in online training;
- facilitating your access to online training materials;
- verifying and validating your compliance history;
- facilitating your communications with others via our website;
- obtaining payment for our services;
- for purposes required or authorised by or under law;
- to help us improve our services;
- for any other purposes that you have consented to.
5.2 Direct marketing
Where we have your express or implied consent, or where we are otherwise permitted by law, we may use your personal information to send you information about the services we offer, as well as other information. We may send this information by mail, email, SMS and telephone.
- Opting Out
You can opt out of receiving these communications at any time, in the following ways:
if you have an online account via our website, you can update your communications preferences by logging in to your account and following the instructions on our website;
contact us (see section 10 below) and tell us;
use the unsubscribe facility that we include in our commercial electronic messages (i.e., email or SMS) to opt out of receiving those messages.
- To whom do we disclose your personal information?
We may disclose your personal information to any of the organisations that we deal with in the ordinary administration of our business for the purposes set out in section 4 above, including:
- your employer, (or, if you are a contractor, your head contractor);
- financial institutions;
- our service delivery partners, including:
information technology service providers (including cloud services providers);
mailing houses, postal, freight and courier service providers;
printers and distributors of client communications;
external business advisers (such as recruitment advisers, auditors and lawyers).
In each case, we may disclose personal information to the service provider and the service provider may in turn provide us with personal information collected from you.
We may de-identify and aggregate the personal information of you and others for our own statistical purposes. Provided that it remains permanently de-identified, we may disclose that aggregated information to third parties or publish it for marketing or research purposes.
If you apply for a job with us, we may discuss your application with your nominated referees.
If you have an online account via our website, you can access and change your privacy settings by logging in to your account and following the instructions on our website. Depending on the privacy settings that you chose, some of the personal information in your user profile may be disclosed to other users.
If you post comments or otherwise communicate publicly with other users via our website, any information about yourself that you include in the communication may be stored on the website and accessed by other users. For this reason, we encourage you to use discretion when deciding whether to post any information that can be used to identify you.
- Cross border disclosure of personal information
It is our current policy not to disclose personal information to third parties located overseas.
- Data quality and security
We hold personal information in a number of ways, including in electronic databases, email contact lists, and in paper files held in secure premises. Paper files may also be archived offsite in secure facilities. We take reasonable steps to:
- make sure that the personal information that we collect, use and disclose is accurate, up to date and complete and (in the case of use and disclosure) relevant;
- protect the personal information that we hold from misuse, interference and loss and from unauthorised access, modification or disclosure;
- destroy or permanently de-identify personal information that is no longer needed for any purpose that is permitted by the APPs.
The steps we take to secure the personal information we hold include ICT security (such as encryption, firewalls, anti-virus software and login and password protection), secure office access, personnel security and training and workplace policies.
9.2 Payment Security
We process payments using PayPal and other online technologies. All transactions processed by us meet industry security standards to ensure payment details are protected.
9.3 Website Security
We strive to protect the personal information and privacy of users of our website, we cannot guarantee the security of any information that you disclose online and you disclose that information at your own risk. If you are concerned about sending your information over the internet, you can contact us by telephone or post
You can also help to protect the privacy of your personal information by maintaining the confidentiality of your account (including your password), and by ensuring that you log out of your account on our website when you have finished using it. In addition, if you become aware of any security breach, please let us know as soon as possible.
- How can you access and correct your personal information?
You can request access to the personal information that we hold about you and request corrections by contacting our Privacy Officer (see details below).
If you have an online account via our website, you can access and change some of your personal information by logging in to your account and following the instructions on our website.
If you have a complaint about how we have handled your personal information, please contact our Privacy Officer (see details below).
Our Privacy Officer will endeavour in the first instance to deal with your complaint and take any steps necessary to resolve the matter within a week.
If your complaint can’t be resolved at first instance, we will ask you to complete a Privacy Complaint Form.
We will endeavour to acknowledge receipt of the Privacy Complaint Form within 5 business days of receiving it and to complete our investigation into your complaint in a timely manner.
In most cases, we expect that complaints will be investigated and a response provided within 30 days of receipt of the Privacy Complaint Form. If our investigation may take longer, we will let you know.
If you are unhappy with our response, you can refer your complaint to theOffice of the Australian Information Commissioner or, in some instances, other regulatory bodies, such as the Australian Communications and Media Authority.
- Further information
Please contact us if you have any queries about the personal information that we hold about you or the way we handle that personal information. Our contact details for privacy queries are set out below.
Mail: P.O. Box388N, North Cairns 4870 Australia
Email: For online inquiries go to contact form
Telephone: +61 7 4050 3810
- Changes to this Policy
By using the Site, you agree that we can store and access cookies as described in this policy.
What is a cookie?
Cookies are small text files that are stored on your computer or mobile device. They are widely used in order to make websites work, or work in a better, more efficient way. They can do this because websites can read and write these files, enabling them to recognise your device and remember important information that will make your use of a website more convenient (e.g., by remembering your user preferences).
What cookies do we use?
Below we briefly describe the different types of cookies we may use on our website.
Essential Cookies. These cookies are essential to our website in order to enable you to move around it and to use its features. Without these absolutely necessary cookies, we may not be able to provide certain services or features and our website will not perform as smoothly for you as we would like.
Performance Cookies. Performance cookies, which are sometimes called analytics cookies, collect information about your use of this Site. They collect aggregated data of users (which is anonymous) and enable us to improve how the website works. For example, performance cookies show us which are the most frequently visited pages on the website, allow us to see the overall patterns of usage on our website, help us record any difficulties you have with our website and show us whether our advertising is effective or not.
Functionality Cookies. In some circumstances, we may use functionality cookies. Functionality cookies allow us to remember the choices you make on our Site and to provide enhanced and more personalized features, such as customising a certain webpage, remembering if we have asked you to participate in a promotion and for other services you request, like watching a video or commenting on a blog. All of these features help us to improve your visit to our website. The information these cookies collect may be made anonymous in your browser.
Flash Cookies (also known as Advertising Cookies or Targeting Cookies). These cookies are used to deliver adverts that are more relevant to you and your interests. To improve your user experience, Local Shared Objects (commonly known as “Flash cookies”) are employed to provide functions such as remembering your settings and preferences.
We may, in certain situations, use Adobe Flash Player to deliver special content, such as video clips or animation. Flash cookies are stored on your device, but they are managed through an interface different from the one provided by your web browser. This means it is not possible to manage Flash cookies at the browser level, in the same way you would manage cookies. Instead, you can access your Flash management tools from Adobe’s website directly. The Adobe website provides comprehensive information on how to delete or disable Flash cookies see for further information. Please be aware that if you disable or reject Flash cookies for this Site, you may not be able to access certain features, such as video content or services that require you to sign in.
This feature is based on Display Advertising (e.g., Google Analytics Demographics and Interest Reporting). Using the Ads Settings, visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.
This data is used to provide better services and more relevant content to our users based on demographic and interest data. You can opt out of this feature by downloading the Google Analytics Opt Out browser add-on.
Remarketing. We also use Remarketing with Google Analytics to advertise online including the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Display Network (GDN). As always, we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other third party remarketing system.
We and our third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to:
Inform, optimize, and serve ads based on your past visits to our website; and
Find out how ad impressions, ad services, and your interactions with these ad impressions and ad services are related to visits to our site.
We implement Google Analytics, a web analytics service provided by Google to support Google features such as Display Advertising (e.g. Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration or Google Analytics Demographics and Interest Reporting) to help us understand our website visitors better. You can prevent your data from being collected by installing the Google Analytics Opt Out add-on.
You can ask for a replacement or full or partial refund if the problem with the product is major.
This is when:
- it has a problem that would have stopped someone from buying it if they’d known about it
- it is substantially unfit for its purpose and can’t easily be fixed within a reasonable time
- it does not meet the specific purpose you asked for and cannot easily be fixed within a reasonable time
- it creates an unsafe situation.
If the problem is not major, we will fix it within a reasonable time. If the problem cannot be fixed, we view it as a major problem.
Note: We are not required to provide a refund if you change your mind about the services you asked for.