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Tutorials

TANDI Training Videos

How To Use TANDI Training (Click on Text to Launch Player)

Click the launch button to interact with an easy to use , step by step tutorial

Frequently Asked Questions

What email does the employee get when I Enroll them?

Hi {first_name} {last_name} and welcome to the TANDI community.

You have been enrolled in a TANDI Course.
Course Name is “{course_name}”

Your email and login details are: {user_email}
Your Password is: {user_password}

Please speak with your supervisor to determine which modules to complete.

Your supervisors name is {GROUP_LEADER_FIRST_NAME}.
Your supervisors email is {GROUP_LEADER_EMAIL}.

IMPORTANT:

  • The system will not mark a training lesson as completed unless:
  • EVERY slide is interacted with and viewed
  • You complete the associated declaration

Take a moment to click HERE and watch how to access and use your training.

Please go to MY ACCOUNT to login.

Once you have logged in you will be able to access your training in “MY TRAINING”.

For more information about devices and browsers, please visit our Support Page.

Please feel free to provide feedback and recommendations.

Thank you from the TANDI team.

 

Automated message sent by,

 

 
    


ABN: 41 959 115 237
PO BOX 388N Cairns North QLD 4870
Suite 6 345 Sheridan St Cairns QLD 4870
PH : 61 7 4050 3810

 
This email is confidential. Please click here for TANDI  email rules, disclaimers and advice on what to do if this email has been sent to you by mistake.

What training completion report do I get?

At the end of a course you and your Employer may get a declaration listing you have read and understood the topics within the training. Please click here to download an example

If you answered no to anything on the report you will need to contact your manager or supervisor immediately.

If you answered NO to any item within the declaration your supervisor or manager will also be notified.

Is TANDI Employee Inductions suitable for existing workers?

Yes, TANDI is a great tool for reminding or informing existing workers of what the organisation’s expectations are.

Having troubles logging in?

We have found the most common problem is your browser is blocking cookies.
In chrome on the right hand side next to the favorites star, go to settings,click show advanced setting at the bottom of the screen, click content settings under privacy, under Cookies click “Allow local data to be set”.

In Safari, open Safari, At the top of page is the word Safari, Click preferences, Go to Privacy tab, go to Cookies, select iether “Allow from websites I visit” or “Always Allow”.

Any problems please do not hesitate to contact us.

Fault using Google Chrome

If you are using Google Chrome please try the following.

  • Open Chrome.
  • In the address bar at the top, type chrome://plugins and press Enter.
  • Click Details.
  • Scroll down to “Adobe Flash Player.”
  • Under “Type: PPAPI,” click Enable/disable.

I have also tried to disable completely and this has worked.

Estimated time to complete training modules

These figures are the approximation times to complete our comprehensive staff training modules.

Module  Name Approximate duration
HR Policies and procedures part 1 40 minutes
HR Policies and procedures part 2 30 minutes
WHS Module part 1 25 minutes
WHS Module part 2 30 minutes
Cleaners and Housekeeping 20 minutes
Hospitality Services 25 minutes
Health and Community Services 40 minutes
Retail 35 minutes
Kitchen and Catering 25 minutes

Can I add additional Packs

You can add additional User Licenses by simply purchasing additional user licenses on the pricing page. If you have any problems please contact us via live chat or go to our contact page for further options.

Do I need audio to do the training?

It will depend if you are using our standard packages or if you have had tailored training.

For our standard out of the box training the answer is no, you do not need to have audio to complete the TANDI induction. We ensure that all activities are accessible without sound, however the experience is best done with sound if possible.

What devices can I use?

Browsers and Mobile Apps for Viewing Published Courses

When learners launch our course, they’ll see the right type of content based on the device and browser they’re using.

  1. They’ll see the Flash content if using a browser that supports it.
  2. If they’re using an iPad and the Articulate Mobile Player option was activated (optional), the course will launch in the Articulate Mobile Player app. (If the app isn’t already installed, they’ll be prompted to install it.)
  3. If they’re using an iPad and didn’tactivate the Articulate Mobile Player option they’ll see the HTML5 output in mobile Safari.
  4. If they’re using another browser that doesn’t support Flash and you included HTML5, they’ll see the HTML5 output. ( see below for list of supported HTML5 Browsers)

Browsers and Mobile Apps for Viewing Published Courses

Flash

Adobe Flash Player 10.3 or later plus any of these web browsers:

Windows: Internet Explorer 8 and later, Google Chrome (latest version), Firefox (latest version)

Mac: Safari 7 and later, Google Chrome (latest version)

HTML5

Windows: Google Chrome (latest version)

Mac: Safari 7 and later, Google Chrome (latest version)

Mobile: Safari in Apple iOS 7 and later, Google Chrome (latest version) in Android OS 4.1 and later

Apple iOS

Articulate Mobile Player in Apple iOS 7 or later on iPad

Android OS

Articulate Mobile Player in Android OS 4.1 or later (optimized for tablets)

CD/DVD

Internet Explorer 8 or later and Adobe Flash Player 10.3 or later

Why is my training stating that I have not completed?

To get training to turn green or to get “completed” displayed EVERY slide within the training module must be completed. Please contact our friendly team for any assistance.

Having trouble viewing our training?

TANDI highly recommend the use of Desktop or Laptop computers to view the training. Small devices lack the memory resources.

TANDI training can be viewed by DEVICES using FLASH or HTML5 .

Many of the problems we have uncounted have been rectified by using a laptop or desktop computer. Using or Installing another browser or APP such as Firefox or Opera often rectifies most issues. Updating to the latest browser version also rectifies many problems as well.  An out of date flash player can also cause viewing issues, so please go to “test my flash” at Adobe.and they have a list of devices to test. HTML5 is used on most mobile devices.

All the latest training no longer uses flash.

Some of our older training use HTML5 as primary with flash fall back for older browsers.

Download latest adobe flash player at https://get.adobe.com/flashplayer/

There are so many devices that each device can have different problems. So rather that you getting frustrated trying to find a solution you can use our live chat (located at the bottom left of your screen) and we can see all what Browser version, device and platform  you are using (we cannot see your phone contents) or you can contact us with the details of your device and what app/software /browser you are trying to launch our training from and we will do our best to solve the issue.

Please contact us or preferably user the live chat popup box in the bottom left hand corner of your screen.

What resources can I access and download?

Safety Documents and Templates

Safe Work Procedures Template
This practical template will help you produce a safe work procedure for job tasks and may assist you in relation to your overall Work Health and Safety Management.

Risk Priority Chart
The Risk Priority Chart is a way of ranking risks in terms of their priorities, based on the principle that a risk has two primary dimensions:
•    Likelihood (how likely is an event to occur) and:
•    Consequences:  (level of impact if the event occur based on critical factors such as health, human life and cost)

Tool Box Talk Meetings
Toolbox Talks are an excellent way of allowing open consultation within any business structure and a practical way to raise workers’ awareness of specific safety issues.
This document contains instructions, a meeting form template and a long list of common topics for consideration.

WHS Meetings and Minutes Form
Every business should have regular and documented safety meetings
The form includes WHS Meeting Objectives, Aims and Suggested Discussion Topics

Establishing Fire and Evacuation Procedures Specific to your business
A simple but effective checklist to help you be compliant with the legal duty to establish Fire and Evacuation Procedures for your workplace

Building Evacuation Template
Having an evacuation map is not just a good idea, it’s required by law and must be in a specific format. Use this Building Evacuation Template and create your own.

Emergency Contact numbers list
A great template to display common emergency contact details in your workplace

Employee Medical Log
A form to log details of any medical treatment administered

Risk Management Form
Once you have identified a risk at the workplace, you need to action it. This form will make simple work out the process and help you towards legal compliance.

Risk Management Poster
This poster explains the ‘’Hierarchy of Control’, which is a list of control measures, in priority order, that must be used when you have identified hazards in your workplace.

HR Tools

How to write a killer job advert
Learn how to get your job advertisement noticed by your ideal candidates among a tsunami of information.  ‘How to write a killer job advert’ is an informative guide & template, providing you with key points to communicate as well as layout and highlight options.

Fair dismissal – info sheet
This information sheet outlines a basic dismissal process that is; compliant with relevant legislation and in accordance with the principles of natural justice, based on current best practice and procedural fairness

Employee Satisfaction Survey
Most of us have participated in an Employee Satisfaction Survey, but have you ever conducted one? This template will assist you in the process of engaging and retaining valued staff.

150+ Sample Interview Questions
This categorised list of interview questions are designed to probe for answers describing the personality profile and skill level that will “fit” within your work environment.

Workforce Planning Document
This template provides you with a tool for collecting information and structuring a workforce plan. It also highlights the types of information you need to include for decision making.

Training Register
A training register keeps record of attendance in one place, allowing you to confirm staff have received the required training, license expiry dates and upcoming training dates

Reference Check Form – Entry Level Personnel
This Reference Check Template provides a comprehensive set of structured questions designed to acquire an accurate detailed picture of a candidates past performance, skills and abilities

Reference Check – Management
This Reference Check Template is suitable for senior and management personnel and includes behavioural questions designed to acquire an accurate picture of your prospective new employees’ past performance, skills and abilities

Recruitment Process Check List
The Recruitment Process Check List is designed to streamline your recruitment process, producing a consistent, efficient and detailed process from start to finish, every time.

Disciplinary action procedures – Step by step
By using an organised, step-by-step approach and guidance notes, you will be able to navigate around this minefield with the comfort of knowing that you have covered the issues that often cause disputes and expensive legal action.

Is my Information safe?

TANDI Uses as SSL Certificate. SSL Certificates are small data files that digitally bind a cryptographic key to an organization’s details. When installed on a web server, it activates the padlock and the https protocol (over port 443) and allows secure connections from a web server to a browser.

 

At TANDI we do our best to keep your information safe, we also use the latest website Security that secures against Brute force protection, File change detection, Disable directory browsing, Disable PHP uploads, 404 Detection and Malware scanning. We also have Auto Lock outs of bad users and IP’s. Plus we change our Salts and keys often (salts are a random string of data that hashes the security keys) . On top of this our system administrators do daily checks on our servers and Site for file tampering.

 

TANDI administrators also use SSL to access database. All administrators have strong passwords with 2 factor authentication. Passwords are changed often.

 

We do 3 MY-SQL database backups per day and 2 full site wide (not including linux server).

 

TANDI do not store your payment details. All payment (except when account payments methods are agreed upon) are processed through Paypal or Stripe.

 

Time taken to restore a corrupted CMS is usually within 2 hours.

 

 

 

 

SERVER DETAILS

 

Dedicated servers Fully managed by Servers Australia

Server and data located at Sydney – Syncom

Primary IP address 180.92.194.31

 

OS information:

CentOS/CloudLinux – always upgraded to the latest version. This ensures optimal security.

 

  1. Server is running CSF firewall with management ports locked down to an IP whitelist.
  2. General security hardening has been performed, for example common ports have been changed to prevent automated attacks.
  3. Data is backed up over a private network to an external ‘R1soft’ backup manager located in the same data center as the server.
  4. Server is monitored 24/7using the ‘NAGIOS’ platform – we are alerted 24/7 if the server goes offline or if MySQL/Apache stops responding.

 

R1soft backup features:

Full backup encryption

Full ‘Bare-Metal’ server restoration in the case of hardware issues or data corruption on the server.

Site wide server backups taken daily

 

Contingency plan: Site wide

In the case of a server failure, our monitoring system will alert us 24/7.

In the case of a filesystem corruption, the best option is usually to ‘Bare-metal’ restore the server from backups.

The process can be initiated within 30 minutes.

Time taken to restore the full server within 2 hours.

Where is my declaration ?

Declarations are available in your “My declarations / Forms” tab located in your account.

TANDI updated the declaration system on the 25/7/2017. Any declaration forms submitted prior to this will need to be retrieved by a TANDi administrator. Please contact us here.

Can I register without an email adress?

Sorry the answer is no.

Everyone needs to receive a password to allow registering and for changing passwords etc.

Because a password could be a common password this user uses for other external accounts it is important, for security reasons, that all passwords can not be seen or entered by a third party, for the exception of the TANDI administrator.

We have many end users that previously had no email address because a phone is required to register with most email hosting companies.

To date (and as far as we know now) the following providers do not require a secondary email or phone number to confirm account.

Yandex Mail,

Zoho Mail.

Mail.com

Why Is the training running really slow?

Most of the time it is due to using Microsoft Edge. Try using another Browser.

If this is not the fault it could be due to your internet speed. Some training modules are over 80MB in size.

We do most of our scheduled maintenance outside normal trading hours however you might have logged in as we are doing this.

If a large volume of people start training at the same time it will slow. This is rare as we monitor server resources 24/7.

Still having troubles? Contact us.

Can I use another computer or browser to resume training?

Yes!

If you stop a training module you can resume were you left of.

You can also use another computer or another browser and our system will remember were you were up to with training.

This information is not generally not stored as a flash Cookie.

Information regarding your data

 Access to end-user’s data

The security of handling End Users data is extremely important to us. TANDI has implemented appropriate technical and organisational measures to protect information against accidental loss, unlawful destruction, alteration, unauthorised disclosure or access, and against all other unlawful forms of processing.

What end-user information do we store?

The type of personal information that we collect and hold about end-users depends on the type of dealings that they have with us, but typically includes:

  • Email
  • First name and;
  • Last name.

We also collect data that relates to the end-users training and compliance history.

Who can access the end-user’s data?

Only TANDI administrators are able to access this data.

When can the end-user’s data be accessed?

Access to the end-user’s date is only allowed when:

  • an identified end-user requests access to the data
  • permission is provided by a client’s authorised administrator
  • required by law to provide the data

Where is your data stored?

SERVER DETAILS

Dedicated servers Fully managed by Servers Australia

Server and data located at Sydney – Syncom

Primary IP address 180.92.194.31

 

OS information:

CentOS/CloudLinux – always upgraded to the latest version. This ensures optimal security.

 

  1. Server is running CSF firewall with management ports locked down to an IP whitelist.
  2. General security hardening has been performed, for example common ports have been changed to prevent automated attacks.
  3. Data is backed up over a private network to an external ‘R1soft’ backup manager located in the same data center as the server.
  4. Server is monitored 24/7using the ‘NAGIOS’ platform – we are alerted 24/7 if the server goes offline or if MySQL/Apache stops responding.

 

R1soft backup features:

Full backup encryption

Full ‘Bare-Metal’ server restoration in the case of hardware issues or data corruption on the server.

Site wide server backups taken daily

 

Contingency plan: Site wide

In the case of a server failure, our monitoring system will alert us 24/7.

In the case of a filesystem corruption, the best option is usually to ‘Bare-metal’ restore the server from backups.

The process can be initiated within 30 minutes.

Time taken to restore the full server within 2 hours.

More questions?

Contact  us here, use the small window live chat at the bottom left of your screen or submit feedback to the right of your screen.