Dealing with challenging or aggressive clients

Dealing with challenging or aggressive clients

 Dealing with challenging or aggressive behaviour In some industries, including health, community and employment services, workers may be in contact with clients who are confused, unwell and/or under the influence of alcohol and drugs including ‘ice’ (Crystal Methamphetamine). Employees may be at risk of injury or harm from intimidating, frightening, threatening, offensive or physically dangerous people while [...]
Safety in the Health and Community Industry

Safety in the Health and Community Industry

Health and Community Services workers play a vital role in caring for our people and helping to maintain a quality of life, often in challenging and confronting circumstances. Health and Community Services work can be very rewarding, but it can also present challenges in a way that balances the rights of clients / patients with [...]
How to prevent sharps and needle stick injuries

How to prevent sharps and needle stick injuries

How to prevent sharps and needle stick injuries Many workers, especially in the healthcare and cleaning industries face a daily risk of injury from sharps, including needles. If such injuries are a hazard in your workplace, then you should read on. What are the dangers? Contact with syringes, broken glass or any other sharp implement may [...]