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TANDI News and Blogs

Online Inductions for Employees and Contractors

ONLINE INDUCTIONS FOR EMPLOYEES AND CONTRACTORS Why there is a global switch to online inductions Most organisations know that systematic and well-delivered induction training is crucial in creating a safe and productive working environment. They also know that failing to have adequate training protocols could result in loss of staff productivity and profits, with the risk [...]

Is Poor Customer Service Practices Killing Your Business?

Is Poor Customer Service Practices Killing Your Business? I read a post on social media today where someone was complaining about the poor customer service they received at a local business. Within minutes, there were 60+ comments from people complaining about the same organisation and ALL of them said they would never go there again. [...]

Employee performance – We Are An Average Of Our Entire Team

EMPLOYEE PERFORMANCE - We Are An Average Of Our Entire Team Many years ago, I was told that as a manager,  we are an average of our entire team. This is an accurate observation, because we rely on each and every person on our team to create our outcomes. I have reflected on this advice [...]

Energising Your Employee Training using these simple steps

Energise Your Employees Training Did you want to make your Employee Training Program more interesting and engaging for your team? Here is some suggestions which might work in your workplace; Let your employees take control of their own learning and development We often dictate what online lessons have to be done in which order, which [...]

How to implement eLearning for Modern Workers in 4 steps

How to implement eLearning for Modern Workers The modern work environment is unlike anything from the past and organisations often find themselves struggling to implement online training that will maximise its elearning effectiveness. How do you make sure your team, (with their 21st-century attention spans) are learning effectively, and actually enjoying the training? #1 - [...]

Is your online employee training wasting time and money?

Is your online employee training appropriate for your needs, or are you wasting time and money? Online training is meant to make managing your employee’s training easier and to save time and money. Unfortunately, it doesn’t always turn out that way. Some businesses don’t choose the best options when developing their employee training programs and [...]

Do you have a staff training and development program?

Do you have staff training and development program? Staff training and development is not restricted to progression planning; let’s face it, career progression is not always possible within an organisation or even wanted by all employees. Training and development is about giving your employees the tools they need to be confident and happy within their [...]

Automating your work processes with digitised forms

Automating your work processes with digitised forms Does your business still use paper-based forms? If so, I’d like to talk to you about digitising the forms that your employees use. It is frustrating for employees and bad for efficiency when your team are spending too much time on paperwork and less time on the key [...]

Changing Course with Gio Okumu – new training

The TANDI team are excited to introduce a short course by Gio Okumu to our content library. ‘CHANGING COURSE’ is a great short course for people who feel they want to move forward professionally and/or personally. This training includes; Identify what you really want in life and how you are going to get there Identify your [...]

Important Changes to Queensland White Cards

Important changes to QLD White Cards (General Safety Induction) In order to receive a Queensland White Card after 31 January 2019, you must attend a face-to-face training session in a Queensland location. The only exception to this rule is if you live more than 100km from the nearest approved training organisation that delivers this training. [...]

Reducing the risks of Company Christmas Parties

Planning a staff Christmas party? It’s a great way to reward your team for their efforts over the year, however it also important to remember that you are likely responsible for your employee’s health and safety at the event, even though they are not officially working at the time. TIPS for a safe work Christmas [...]

What’s NEW with TANDI’s LMS

WHAT'S NEW? The Christmas elves have been working on some updates for TANDI account Administrators. TANDI TRAINING REPORT Administrators may have noticed some recent changes to LMS reporting. You can now select which columns you hide or display on your FUNCTIONS/REPORTS page. This means you don’t need to download your information to CSV to sort [...]

Heat Stress

Heat Stress With Summer on it’s way and northern QLD achieving record temperatures, we thought it might be time to talk about Heat Stress Heat stress occurs when heat is absorbed from the environment faster than the body can get rid of it. This can occur as a result of; the type of work activity [...]

Dealing with Challenging Behaviour in the Workplace

Dealing with Challenging, Aggressive and Violent Behaviour in the Workplace Workplace aggression is a real and everyday risk to most employees. They may be sworn at, threatened or even physically attacked. Aggressive people in the workplace pose an enormous physical and emotional risk to your people and heavy fines can be imposed on your organisation [...]

Why having a managed LMS and online induction is awesome

Why having a fully managed LMS (Leaning Management System) and online employee induction program is awesome Recently, the Australian Government made mandatory changes to leave entitlements for some workers. For our TANDI members, this is a non-issue when it comes to employee notifications and updating policies. An email has been sent to all existing Employee [...]

New Domestic Violence Leave Entitlements from 1st August

New Domestic Violence Leave  Entitlements from 1st August 2018– What you need to know From 1 August 2018, employees covered by a modern award will have access to 5 days of unpaid family and domestic violence leave entitlements each year. The leave entitlements  can be taken by employees to deal with the impact of family [...]

Codes of Practice enforced in Queensland

Codes of Practice are now an enforceable standard in Queensland While many of the provisions of the 2017 amendment Act came into effect at the commencement last year, there are a number of items that were scheduled to commence on the 1stJuly, including the enforcement of standards as set out in the individual Codes of Practice. [...]

5 ways to improve your Employee Induction Training

5 ways to improve your Employee Induction Training Did you know that most people decide how long they will stay in their job within the first week? Organisations that fail to impress new talent risk losing them pretty quickly and a poor induction program process is often being blamed as the deciding factor. Here are our [...]

6 Tips for Creating a Safety Culture in Your Workplace

6 tips for creating A Safety Culture in Your Workplace A ‘Safety Culture’ is not only the policies and procedures your company has in place. Culture comes from mind-set, attitudes and behaviours. By removing complacency in your work place and successfully developing a Safety Culture, you can avoid productivity loss through injuries and illnesses AND [...]

FREE Candidate Marketing Training for Service Providers

Reverse Marketing job seekers is one of the most important functions of employees in the Employment Services industry . . . it is also one of the most challenging and one of the most avoided tasks. It is important because it gets results, it increases the company's branding and it can empower job seekers to [...]

Job in Jeopardy – helping employees with mental illness

Job in Jeopardy – helping employees with mental illness Around 45% of Australians between the age of 16 and 85 will experience a mental illness at some point in their life, while one in five Australian adults will experience a mental illness in any given year. As a manager or work colleague, it can be [...]

Induction Training for the Retail Industry

Induction Training for the Retail Industry The Retail Industry employs more people than any other industry sector in Australia. But working in the retail industry can be hazardous, especially when risk factors are combined, including young workers and lack of training or experience. Retail workers may be at risk from moving vehicles in delivery areas, [...]

Learning Management Systems for all business sizes

Learning Management Systems for all business sizes What is a Learning Management System? A LMS is a software application for the administration, documentation, tracking, reporting and delivery of educational courses or training programs. How do companies use Learning Management Systems? Typically, organisations use a LMS to manage their employee’s training. Employee Inductions and Onboarding is [...]

5 priority steps to a safe workplace in 2018

5 priority steps to a safe workplace in 2018 With significantly increased fines and penalties for breaching health and safety legislation during last year, employers should take a fresh look at their risk management and take action to minimise the risk of workplace injuries. Safety Management is a demanding obligation and with a plethora of [...]

Mobile Plant Fatalities

Mobile Plant fatalities Worksafe Queensland has reported 3 tragic fatalities involving mobile plant. During December, a worker was tragically killed when a ride-on mower rolled over on a steep slope. A few weeks earlier, a worker was killed when the tractor he was driving went over the edge of a steep embankment on a farm [...]

Merry Christmas from TANDI

The team at TANDI would like to wish you a Safe and Merry Christmas.   Thank you to our members . . .  we appreciate both your support of our business and your commitment to safety in your workplace. We look forward to working together in 2018   With gratitude from the TANDI Team https://tandi.com.au/wp-content/uploads/2017/12/christmas-TANDI-small-1.mp4

Queensland farm workers injured in a high-voltage incident

Two Queensland farm workers seriously injured in a high-voltage incident The incident happened on a rural property in the Western Downs Region when the grain auger they were relocating struck overhead powerlines. Both workers sustained serious burns from the incident and had to be airlifted to hospital. One of the workers had to be placed [...]

‘Industrial Manslaughter’ legislation passed in QLD

‘Industrial Manslaughter’ legislation passed in QLD As widely expected, Queensland Parliament passed the Work Health and Safety and Other Legislation Amendment Act 2017 on October 12. Industrial manslaughter will now become an offence attracting up to 20 years jail time and $10 million fines for companies. Industrial Relations Minister Grace Grace said the new laws would leave [...]

Farm Worker Fatality and how it could have been avoided

Farm Worker Fatality and how it could have been avoided There has been another work-related fatality on a North Queensland farm last week. A backpacker from Belgium tragically passed away from what is believed to be heat stroke, while working on a watermelon farm in Ayr. The temperature at Ayr last Tuesday, when the incident [...]

Does your company’s enable a “Weinstein predator” to exist?

Does your company’s culture enable a “Weinstein predator” to exist? Though the testimonies of famous actors are now pouring in, Weinstein’s abusive behaviour was certainly not a secret. Reportedly there have been a string of serious allegations and 8 (eight!) confidential settlements with women in an effort to avoid litigation over almost two decades. In [...]

Free Halloween Quiz

Quiz Time! We have created a Halloween quiz to distract you from the Hump Day doldrums . . . and to get you thinking about how you could be using online eLearning technology to engage with employees and customers. Interactive activities improves information retention and makes things far more interesting. TANDI can develop and manage [...]

Managing Stress – Balancing work and family life

Managing Stress Things have been overwhelming lately. Balancing work and family life has been hectic and the amount of negativity we are bombarded with at the moment seems at an all-time record. It has been a huge mental challenge to keep positive and not be dragged under the wave of fear . . . a [...]

SAFETY NEWS – Major Changes to QLD safety laws

IMPORTANT SAFETY NEWS - Major Changes to QLD safety laws Following a review conducted in the aftermath of the Gold Coast theme park tragedy last October, The Work Health and Safety and Other Legislation Amendment Bill 2017 introduced to the QLD parliament is proposed to significantly amend safety laws. With fines up to $10 million for [...]

Key steps to avoid Management Liability

Key steps to avoid Management Liability Organisations are facing more risks than ever before. With an increasingly litigious society it seems that a potential lawsuit could present itself at any moment. Whether you're found liable or not, the time-consuming litigation process could be difficult to manage and extremely costly to defend.  You can incur considerable [...]

Risks for Hospitality Service Personnel

Risks for Hospitality Service Personnel There are many safety concerns for wait staff and incidents like the one shown in this video can easily happen in our busy, crowded work environments. Unfortunately I myself had an extremely embarrassing incident many years ago where I dropped a tray of drinks onto the guest of honour at [...]

Farm Tractor Safety – Serious injuries and loss of life

Farm Tractor Safety Farm tractors provide a lot of muscle power and are more common on farms than any other equipment. Unfortunately, tractor accidents also remain the most common cause of serious injuries and tragic loss of life on farms. Common accidents involve: Flip overs Being struck by the tractor or its wheels Being caught [...]

Social Media and your Business

Social Media and your Business Having a social media presence is a must for most businesses. It can be used to validate your brand and engage with a wide range of customers and stakeholders. Social media gives businesses a unique opportunity to tell their story and promote their culture, creating customer loyalty. It can also be [...]

The story behind our new Agriculture safety training module

The story behind our new Agriculture safety training module Recently we were contacted by Greensill Farming Group, which is a large agri-business growing sugar cane, watermelons and sweet potatoes at Bundaberg Queensland. They are a professional, safety conscious organisation and wanted to improve their employee onboarding processes. They approached TANDI to see if we could [...]

Quad bikes – Tips to stay alive

Quad bikes – Tips to stay alive Quad bikes are very popular on farms because they are tough and versatile. However, they are also a leading cause of serious injuries and death in rural workplaces with most accidents involving a rollover. Why so many accidents? Quad bikes are light-weight, powerful and their high centre of [...]

Forklift Safety – how employers can reduce the risks

Forklift Safety – how employers can reduce the risks   Over time, the use of forklifts has consistently proven to be a risk for serious workplace injuries and fatalities. As forklifts have a compact design, they can become unstable and tip over. Even during normal operation at low speeds, forklifts can still cause serious injuries [...]

Fatality occurs during filming of a forklift safety video

Fatality occurs during the filming of a forklift safety video While many workplace accidents are the result of inexperience, others can be the result of being over-confident. After a while, employees can become so familiar working with dangerous machinery and equipment that they forget how potentially dangerous they can be. That became all too evident [...]

Safety in the Storage and Warehousing Industry

Safety in the Storage and Warehousing Industry   Storage and Warehousing are an integral part of Australia’s supply chain and combined with transport, the industry employs an estimated 500,000 people across Australia. Warehousing work is often heavy and consequently workers in this industry have a higher than average chance of being injured at work. What [...]

Improve your business with an LMS

Improve your business with a LMS Although eLearning is a proven way to effectively train and develop employees, many businesses are weighing the pros and cons of investing in online learning. This is especially true for small and medium sized businesses. For many business owners, eLearning appears to be something that is only viable for large [...]

Training in Dealing with challenging or aggressive clients

 Dealing with challenging or aggressive behaviour training In some industries, including health, community and employment services, workers may be in contact with clients who are confused, unwell and/or under the influence of alcohol and drugs including ‘ice’ (Crystal Methamphetamine). Employees may be at risk of injury or harm from intimidating, frightening, threatening, offensive or physically dangerous [...]

Safety Training for Work for the Dole Participants

Safety Training for Work for the Dole Participants On April 19th 2016, an 18 year old man died while participating in a Work for the Dole program in Toowoomba. The tragic accident happened when the program participant fell from a flatbed trailer towed by a tractor. The matter is currently being investigated by Workplace Health and Safety Queensland, [...]

Why are Safety Inductions Important?

Why are Safety Inductions important? For a majority of businesses, employees are our most important assets and how we introduce them to the company has a profound impact on their success. We understand that the onboarding process is critical, yet many organisations take an ad-hoc approach to induction training and relying on their new team members to work [...]

How to prevent Sexual Harassment in your work place

How to prevent sexual harassment in your work place Recent data has revealed a spike in the rate of sexual harassment cases across Australia’s workplaces. A recent survey conducted by Young Workers Centre found that 50 percent of the respondents were experiencing some form of bullying and harassment on the job. Disturbingly, the general consensus amongst [...]

Australian business fined $250,000 for workplace injury

Australian business fined $250,000 for workplace injury A 17-year-old student was undertaking work experience at a workshop in Coffs Harbour, removing metal strips from a brake press when he accidentally activated the machine's knife and two of his fingers were crushed and had to be amputated. An investigation by SafeWork New South Wales found the [...]

Managing Millennials

Managing Millennials Generally Millennials (people born in the 80's - 2000's) are tech savvy, innovative and they do team work well. Before they start work, they are familiar with communications, media and digital technologies. They are an asset to the work pace. Let's look at some of the challenges and benefits to managing this cohort . . . [...]

The top 3 Myths of staff Onboarding

The top 3 Myths of Onboarding Onboarding your employees is a critical step to ensuring success in today’s business environment. Done right, onboarding can build relationships and motivate your new team-members to work more productively and cohesively. Despite the proven benefits of onboarding, there are still a reasonable amount of confusion in relation to who [...]

Staying safe from Cyclone Debbie

With Cyclone Debbie bearing down on a huge area of Queensland, we hope that everyone will keep safe, both during and after the storm. Here are some tips for during the storm; Stay inside with doors and windows shut. Stay away from windows, doors, and exterior walls. Go to a small, interior room or stairwell [...]

Managing your employee’s training with TANDI

Managing your employee’s training with TANDI TANDI makes employee training management easy. It’s a 3 step process . . .  Purchase the TANDI ONLINE EMPLOYEE INDUCTION – click here for our pricing page. Allocate training – use your employee’s email address to create their user account and let them know which modules you want them […]

Massive penalties increase for breach of the Fair Work Act

Massive penalties increase for breach of the Fair Work Act Employers should double-check their compliance with Fair Work Act and the National Employment Standards, following the introduction of the Fair Work Amendment Bill 2017 to Parliament. Following several high profile cases such as the 7-Eleven and the Baiada Group, the proposed changes comes as a response […]

Happy International Women’s Day from the TANDI team

Happy International Women's Day from the TANDI team! When I was growing up, I took for granted that my Mum worked full time, managed a household, volunteered in the community and kept us kids on track (well she tried). Now I’m older, I know that she made sacrifices and she was tired. She put her [...]

Having difficult conversations with employees

Having difficult conversations with employees For many of us, one of the most challenging aspects of managing employees is having difficult conversations. They could be anything from serious performance or behavioural issues to addressing bad BO. We will sometimes put off having these discussions, hoping (though not believing) that the problem will go away. The [...]

Onboarding New Hires with TANDI

Onboarding New Hires with TANDI The first day in a new job can be daunting and often new recruits are either overwhelmed with too much information or are left to sink or swim. Either way, this does not make for a great first impression. If companies get this wrong, it can be very costly to the business. Your [...]

Risk Management for Australian Businesses

Risk Management for Australian Businesses   Industrial Relations & Workplace Health and Safety are the ticking time bombs that too many Australian businesses ignore, because there is a perception that the “fixes” will be costly in both time and money. This is no longer true. At the very least, every business’ risk management plan should include [...]

Safety in the Health and Community Industry

Health and Community Services workers play a vital role in caring for our people and helping to maintain a quality of life, often in challenging and confronting circumstances. Health and Community Services work can be very rewarding, but it can also present challenges in a way that balances the rights of clients / patients with [...]

Safety in the RETAIL Industry

Safety in the Retail industry The retail industry employs more people than any other industry sector in Australia. The retail industry also provides many young Australians with their first job, equipping them with important skills and experiences for the future.  As a result, more than a third of the retail workforce are under 24. What are the [...]

How to prevent sharps and needle stick injuries

How to prevent sharps and needle stick injuries Many workers, especially in the healthcare and cleaning industries face a daily risk of injury from sharps, including needles. If such injuries are a hazard in your workplace, then you should read on. What are the dangers? Contact with syringes, broken glass or any other sharp implement may [...]

Workplaces urged to prioritise safety in 2017

Workplaces urged to prioritise safety in 2017 after a horror year Despite WorkSafe Victoria visiting more than 46,000 businesses in the State, 2016 was the worst year for fatalities since 2009 with 26 workers not making it home the end of the day to their families. 23 of the fatalities were men and the agriculture [...]

SAFETY for Cleaners and Housekeepers staff

Safety for cleaners and housekeepers Cleaners and Housekeeping Personnel are employed in almost every different types of workplace there is, including hotels, schools, offices, factories, health care facilities and retail outlets to mention a few. Cleaners employed by contractors often work in a variety of workplaces, while in-house cleaners usually work in the same environment. [...]

Health & Community Services Induction Quiz

Health and Community Services Induction Quiz TANDI Online Employee Induction Training is interactive to help improve knowledge retention and employee engagement. We also use sound cues and a lot of visuals, so the training is effective for kinaesthetic, visual and auditory learners. Try our fun quiz y clicking HERE to experience the TANDI STYLE and [...]

Safety in the Hospitality Industry

Safety in the Hospitality Industry Hospitality service workers represent a large part of the Australian workforce and many of the workers are young, including students and school leavers.  The industry also has a high proportion of small employers and staff turnover is high in comparison with other industries. What are the hospitality industry risks? Sprains [...]

Hospitality Induction Quiz

Hospitality Induction Quiz TANDI Online Employee Induction Training is interactive to help improve knowledge retention and employee engagement. We also use sound cues and a lot of visuals, so the training is effective for kinaesthetic, visual and auditory learners. Try our fun quiz to experience the TANDI STYLE and test your Hospitality industry knowledge. TANDI [...]

Summer is here, so it’s time to think “SUN SMART”

Sun Smart Skin cancer is the most common form of cancer in Australia, with 80% of all cancers diagnosed being skin cancers. Queensland has the highest rate of skin cancer in the world. The major cause of skin cancer is too much exposure to ultraviolet (UV) radiation from the sun. Skin can burn in as [...]

EFFECTIVE LEADERS understand how the brain learns

Effective Leaders Excuse #1 . . . "I FORGOT" If you are a parent or a manager, this excuse may be very familiar. Many of us will give in and do the job ourselves or re-delegate to someone else.  This is exasperating and a waste of time. What if there was a better way??  A simple explanation for [...]

Fatigue & the Silly Season

Fitness for Work As we hit the silly season, with a lot of social events on our calendar, it is a good time to remind our employees about workplace safety. FATIGUE is a condition that can impair employees fitness for work. Common symptoms of fatigue include loss of alertness, impaired decision making and inability to [...]

Putting on extra staff for the Christmas rush?  Read this!

Are you putting on extra staff for the Christmas rush? In the run up to the Christmas season, thousands of casual retail and hospitality staff are introduced to businesses just in time for the big rush.  In a lot of cases, this is the first job for many young Australians. Most businesses are aware of [...]

The reasons why every business needs an Induction Checklist

The reasons why every business needs an Induction Checklist Kudos! After an effective recruitment and selection, you finally landed an excellent candidate to be part of the skilled workforce driving your business forward. Well, count yourself lucky. Such employees are not only hard to find but also challenging to retain. Instead of a potential re-advertising [...]

When is it OK to deduct money from an employee’s wages

Deducting Employee Wages There are very precise provisions in the FW Act regarding the circumstances when you can make deductions from employees wages or salary. Before you deduct any money from an employees pay you must be careful to ensure you are not involved in a contravention of the Fair Work Act. Unlawful deductions could see [...]

The most effective action to improve Safety at Work

The one single most effective action to improve safety at work Despite the complexity of the Work Health & Safety Laws and Regulations, the basic principle of legal compliance and improving safety at work is fairly simple. However, before we get into the technical side, we would like to share with you the one single, [...]

Learn how to create an effective employee induction program

Learn how to create an effective employee induction program In today’s fast-moving competitive world the most important resource is a talented and skilled workforce. You simply can’t grow your businesses without it. A healthy, safe and productive workplace culture is vital to staff retention and it all starts with the induction process. First Impressions count [...]