Customer Service Fundamentals – TRAINING COURSE


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WHY your employees should take this course

To provide a strong grounding in the techniques needed to deliver good customer service. Including;

  • The basics of customer service
  • Creating customer loyalty
  • Attitudes and skills needed for customer service
  • Customer complaints
  • Effective communication
  • How to create a positive impression
  • Customer rapport
  • Do’s and Don’ts of customer service

This course is recommended for . . .
Employees in all industries who deliver customer service

Here is a sneak peek of this course . . .